| Q. What is the difference between a 
          spa, hot tub Jacuzzi and whirlpool?
 A. Basically, the word "spa" is 
          used to describe any one of a number of jetted, heated, water-filled 
          tubs. According to Webster's Dictionary, a spa is defined as "a 
          celebrated watering place in Belgium; any place, especially a resort, 
          having a mineral spring."
 
 Most "spas" are made out of either fiberglass or acrylic. Acrylic spas 
          are, by far, the better of the two types and will provide longer life 
          and service to their owners.
 
 "Hot tubs" are made of wood, sometimes with a liner set inside. They 
          can provide you with that "jet action", but without the contoured 
          seating acrylic spas offer.
 
 A "whirlpool", the way the word is commonly used, refers to any spa or 
          hot tub's circular "water action". Remember, a "Jacuzzi" is not a 
          generic name for spas. Jacuzzi is a company that makes "whirlpool 
          baths" and spas. Any spa or hot tub will provide you with this 
          "whirlpool action" of the water.
 
 We like to refer to all of the above units as Hot Tub Spas. This is 
          kind of a catch-all phrase.
 
 "Jetted Bathtubs" are usually made of fiberglass or acrylic and can be 
          used in either new construction, or to replace existing bathtubs. They 
          normally get installed in the bathroom and have a jet pump attached to 
          them. You fill a Jetted Tub each time you want to use it, then turn on 
          the jet pump to get that therapeutic effect. They do not require the 
          addition of chemicals because you drain the water out after each use.
 
 Q. Should I get a portable, self-contained spa or an 
          inground spa system? What's the difference?
 
 A. The answer to this question has a 
          lot to do with where you want to put your spa in your home and how 
          much you are willing to have done to your home to accept the spa.
 
 Portable, self-contained spas require no external plumbing, excavation 
          or electrical work. They plug directly into a standard 110 volt 
          household wall socket. Most portables can be easily carried by a few 
          people, so you can bring them outside in the summer and inside during 
          the winter months (although many people enjoy using their spa outside 
          even in the winter; it is quite pleasant sitting in a hot spa when 
          it's cold outside!). Portable spas are also beneficial because they 
          can be removed and transported in the event you sell your home and 
          wish to bring your spa with you. Many people build a step right up to 
          their portable spa to give it that "built-in" look, while still 
          allowing them to move the spa when they so desire. A lot of 
          interesting deck work has been done around many of our clients' 
          portable spas.
 
 In ground spas can be set in an outside deck, sunk into a cement floor 
          or can be installed semi-in ground with a wood or tile deck built 
          around it. In ground spas do require some plumbing, electrical and 
          sometimes gas work before you have the finished product. However, your 
          dealer can arrange all these services for you as well as work with 
          your own private contractors in the event you are also having a room 
          built to enclose your spa. Frankly, an in ground spa is initially more 
          costly than the same model in a portable unit, but it will 
          substantially add to the value of your home, while providing you with 
          quite a unique and relaxing luxury.
 
 Q. How heavy are spas? Will my existing flooring 
          support one?
 
 A. Most people think of spas the way 
          they do waterbeds - that the water is so heavy that the unit will 
          literally fall through the floor. This notion is far from the truth. 
          Unless you decide to purchase a large spa, most units on the market 
          will not cause your floor to fall in. The fact is, a spa or a waterbed 
          actually exerts less stress per square foot on a floor than your 
          refrigerator or even a 55 gallon fish tank! Because the weight is 
          spread out over a large surface area, most modern construction will 
          support the average spa with no trouble. If you are in doubt, it is 
          best to consult with a structural engineer before installing your spa.
 
 Q. How are spas heated and are they costly to run?
 
 A. There are basically two ways 
          commonly used to heat a spa: electricity or gas (natural or propane). 
          Most portable models are heated by electricity. They can be equipped 
          with various heaters ranging in kilowatt power (usually from 1.5KW to 
          11.5KW). Obviously, the higher the power of your heater, the faster 
          your spa will heat up from a cold temperature. Any size heater will be 
          able to maintain the normal desired heat range (usually between 101 
          and 103 degrees). All spa heaters are thermostatically controlled, so 
          there is little danger of boiling yourself!
 
 With in ground spas, you have more of a choice of heaters. When 
          purchasing an in ground unit, your heater is a separate consideration. 
          An in ground spa package must be thought of as a custom design, each 
          piece of equipment being sized individually depending on the size of 
          the spa shell. You can use either an electric or gas heater with an in 
          ground spa. Gas heaters will initially be more expensive than electric 
          heaters, but in the long run they will be less costly to run on a 
          monthly basis.
 
 It is impossible to give the exact figures concerning monthly 
          operating costs. Your monthly energy bill will be solely dependent on 
          how often you use your spa and at what temperature. (The average 
          portable unit, indoors with a cover, usually costs approximately fifty 
          cents per running day.) All we can tell you honestly is that we have 
          never had a customer complain about the operating costs of their unit 
          once they started using and enjoying the relaxing benefits that it 
          provides for them.
 
 Q. What options can I add to my spa?
 
 A. Spas, both in ground and portable, 
          come in a variety of shapes and sizes. Many units have contoured 
          seating and some feature lounger sections that let you fully recline 
          in the spa. We urge you to look at a number of different models before 
          you decide which interior configuration you would enjoy most. You 
          should even get inside one without water in it to see which tub feels 
          best to you.
 
 You can add a light to either type of spa. Lights come with a variety 
          of colored lenses that color the water to set the mood of the spa. 
          Many people who did not initially order a light with their spa have 
          since called us to install one (at a substantially higher price 
          though). It is to your advantage to get the light before the spa is 
          delivered to your home.
 
 Some models come with an electronic digital readout touch sensitive 
          control pad mounted on the inside of the spa. Aside from looking cool, 
          it provides you with easy access to all the functions of the tub.
 
 On in ground spas (and on certain portables), you have your choice of 
          exactly where the jets are located in the spa. You can not only choose 
          the number of jets, but their color as well. You can also choose 
          between fully adjustable and non-adjustable jets which will affect the 
          direction of the water flow through them.
 
 You may want to add an Ozonator to the spa as well. Ozonators 
          automatically inject sanitizer into the spa water in the form of Ozone 
          gas, making the spa easier to care for.
 
 Make sure you ask your salesperson which options are available on the 
          particular model spa you are interested in as all options are not 
          available on all spas.
 
 Q. How should I shop for my spa ?
 
 A. Buying a spa is a decision you 
          shouldn't feel rushed or pressured into, so be sure to ask the dealer 
          a lot of questions. Like shopping for anything else, knowledge is 
          everything. Before you take the plunge into buying a spa, ask for a 
          private "test soak" so you can feel the jets and the overall comfort 
          of the spa.
 
 Here is a checklist of things to consider and questions to ask. Feel 
          free to print it out and take it with you when you comparison shop !
 
 Learn about the spa's specific features, ease of use and maintenance.
 When the spa is not in use, does the water always remain hot and 
          clean?
 Do the jets and jet systems allow you to customize your hydro massage 
          experience?
 How loud are the jets and pump?
 Does the spa offer a balanced filtration system to ensure clean, clear 
          water?
 Are the filters easily accessible ?
 Is the heating and filtration system fully automatic?
 Inquire about the heater-typically the most vulnerable component of 
          any spa. Make sure corrosion will not occur.
 Are the controls user-friendly, easy to operate and adjust?
 Are there optional features to make spa ownership easier?
 What are the electrical specifications of the spa?
 How is the seating configured? Are you able to move about easily?
 Learn how the spa was constructed and its energy efficiency.
 The components should be fully tested and backed by the manufacturer's 
          warranty.
 Make sure the spa is totally insulated, not just fully-foamed.
 Ask how to estimate your monthly operation costs. (Beware of some spas 
          which can cost a lot more per month to operate).
 Ask for a copy of the warranty and read it thoroughly. Beware of the 
          dealer who is reluctant to provide a copy.
 What spa parts are covered under warranty and for how long? Make sure 
          the heater, surface/structure, components, tile and skirt are 
          included.
 How does the manufacturer's warranty compare with other brands? Make 
          sure there are no undesirable limitations or exclusions.
 Obtain information on the manufacturer and the dealer to ensure you 
          will receive quality service both during and after your spa purchase.
 How long has the manufacturer been in business?
 How long has the dealer been in business? Inquire about their service 
          policy.
 Call the Better Business Bureau, the local Consumer Affairs Office 
          and/or the local Chamber of Commerce to obtain any additional 
          information about the dealer. If available, ask for customer 
          references.
 
 Q. What should I look for in the company I decide to 
          get my spa from?
 
 A. Many companies are selling spas 
          these days, and while competition is healthy for business, it can be 
          disastrous for the uninformed consumer. Quite frankly, many firms are 
          selling spas as a side line and are not really knowledgeable about the 
          workings or servicing of their product. Mass merchandisers are also 
          getting into the spa business, and while they sometimes may sell spas 
          rather cheaply, they offer no real in house warranty or backup service 
          on the products.
 
 Remember, Poolandspa.com, Long Island Hot Tubs and The Virtual Pool 
          and Spa Store do not sell spas over the Internet (only the parts & 
          supplies for the tubs).
 
 Q. Can you recommend any other places I can get more 
          information on hot tub spas ?
 
 A. Check magazines like Consumer 
          Reports, Pool and Spa Living, PoolSearch or SpaSearch for a lot of 
          good information.
 Also, Hot Spring Spas and DIY Online have just launched a new Deck 
          Design Tool. This tool allows you to design their own custom deck, and 
          allows you to pick every detail from the size of the deck to the type 
          of planking. Once the project is complete, a PDF report is generated 
          which gives you all the details needed to actually build this deck, 
          including a list of materials and a how-to-checklist! Would you like a 
          referral? Click here to request your free swimming pool or spa 
          referral, a 52- page planning guide and over $800 in money saving 
          coupons from PoolSearch and SpaSearch. You can click here to get back 
          to the listings and review pages from Poolandspa.com.
 
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